FAQ

United Streaming TV is a service available exclusively to United Communications Internet customers. This service however is not available to United Wireless LTE internet customers.

United Streaming TV is a full featured, streaming TV app that you download and install on your favorite streaming media devices including Apple TV, Amazon Fire TV and Android. You can access your subscription through the United Streaming TV app that runs on your streaming device.

United Streaming TV will require a United Communications Internet connection to receive this service. All you will need is a Streaming Device that can connect to any HDMI port on your current TV, a Wi-Fi or hard wired Internet connection and an Email Address. Some SmartTV’s may already be compatible and not require an additional Device.

United Streaming TV is packed with free features you’re going to love! Your subscription includes free HD and 50 hours of cloud DVR plus two streams. You’ll also receive Replay TV and Restart TV and can pause and rewind live TV!

No. Currently, the price of United Streaming TV will be the same price as our Traditional Offerings are today. In fact it may be cheaper for you depending on your channel lineup choices.

It’s easy to sign up for United Streaming TV. Simply call United Telcom to sign up at 1-800-794-9999 or visit your local United Communications Office.

United Streaming TV is super easy to self-install as it’s an app you just add to your favorite streaming device. For support, you can call United at 1-800-794-9999, email us at tvsupport@unitedtelcom.net or check out the rest of our FAQ’s for any additional questions. If on-site assistance is needed, dispatch charges will apply.

United Streaming TV includes 2 Streams to 2 different devices and 50 hours of Cloud DVR. Additional Streams may be added for $3 each, up to a total of 10 streams. Additional Cloud DVR is available, the first 100 hours is $5, and addition 100 hour increments are $2 each, up to 400 hours. We recommend getting one stream for each member of your household. A minimum of 10 Mbps Internet is required. A faster speed may be needed if you plan to stream multiple devices at once.

This is based on your Active Stream subscription count. United Streaming TV includes 2 streams to 2 different devices. You may purchase up to 8 additional streams, for a total of 10 streams. If you need to log out of a device to utilize your stream on another device, navigate to the settings icon and log out. An active stream means you are actively watching the United Streaming TV App.

Bring up the menu with your device remote (instructions vary by device). Navigate to the fourth button from the left and select it, this is also known as your profile avatar. You will see your Recorded shows and Scheduled shows. You can also view how many hours of content are recorded and how many remain. 50 hours are included free.

Select the program you would like to record in the guide. The menu will give you several options including Play and Record. Navigate to Record and select it. If it is a series, you can select to record only this episode or all episodes. You may also then go back into the scheduled recording and edit the series to start or end later.

Restart TV is a great option available with select programs and channels that lets you restart the program you are on to the beginning, even if it’s half over! Never miss the beginning again! It is available with most channels. When you see a program you want to start over, select it and press play. Depending upon the device you are using, it will either have an option immediately to select Restart or after the program begins, a prompt will ask if you’d like to start from the beginning. You can also hit the select button and back up to where you would like to begin.

Replay TV is an amazing feature that allows us to offer up to 3 days of previously aired programming and is available with most TV networks. Did you miss the big game yesterday? No problem! Just go backwards in the guide and watch it. Want to watch a movie that aired three days ago? That’s a breeze too! In your guide, to view recently aired programs, bring up the guide and then press left. A tab will appear. Select the Replay button. You can then view available content and watch it.

The fast-forward feature is available when watching DVR recordings, most live TV, Restart TV or Replay TV.

You can watch your DVR while you are away from home. There are also a limited number of channels that allow live TV viewing outside of the home. And don’t forget you can use your Watch TV Everywhere account away from home.

Press the remote button to bring up the guide. Navigate to the 4th icon from the left and select. This is also known as your profile avatar. Navigate to the icon on the top right and select. From settings, you can set up parental controls, manage user profiles, and sign out of the app.

United has Amazon Fire TV Sticks available for purchase in our stores. You can also order your preferred device online or buy in many retail locations. Note that there is no device warranty when purchasing from United.

If you are not currently a United Telcom customer, call United at 800-794-9999 or visit your local office to sign up and receive your username and password.

You can call our office and we can send you a reset e-mail. Or you may send an email to tvsupport@unitedtelcom.net for assistance.

Yes, you can access parental controls in the settings. By enabling parental controls, a PIN is required to play content with TV-MA, R, or NC-17 ratings.

Press up or down on your directional keys on your remote to change channels one at a time.

This means you have met your active stream limit. Simply go to one of the streaming devices that you have recently watched Streaming TV on, go to Settings, and log out of the app. This will stop that stream. You may also call United at 800-794-9999 to order more Active Streams to your account.

Check out our Apple setup guide PDF listed under Supported Devices or visit Apple TV Support website.

Check out our Amazon setup guide PDF listed under Supported Devices or visit Amazon Fire TV Support website.

Simply look at the bottom of the device, and look at the FCC ID, Version 1 is 2ABDU-0509. This version of Fire Stick TV will not work with United Streaming TV.